Cottonfy UK Shipping Policy

This policy outlines our shipping procedures and is applicable to all orders placed within the United Kingdom.

Processing Time

  • Order Processing: 2-3 business days. Orders placed after the daily cut-off time of 04:00 GMT will be processed the following business day.

Delivery Timeline and Process

  • In-Stock Items: 3-7 days.
  • Preorder Items: 6-8 weeks.
Our sofas are meticulously handcrafted by skilled artisans, a process that demands time and attention to detail. As a result, we can initially only offer an approximate delivery timeline. We appreciate your patience and are committed to delivering exceptional quality to you.

White Glove Delivery Upgrade for Orders Over £1000

  • Phone Number Requirement: Customers eligible for White Glove Delivery should provide their phone number at checkout to facilitate delivery coordination.
  • Features:
    • Doorstep or Room of Choice Delivery: Delivering to your doorstep or any room of your choice.
    • Light Assembly of Furniture Items: Handling light assembly, such as attaching legs.
    • Connect New/Disconnect Old Appliances: Managing the connection and disconnection of appliances.
    • Removal of WEEE, Furniture, and Mattresses: Environmentally responsible removal service.
    • Saturday Delivery: Option for weekend delivery.
    • Packaging Disposal: Removal and disposal of all packaging materials.
  • Delivery Day Process:
    • Day Before Delivery: Customers receive a text around 6:30 PM with a 2-hour delivery window for the next day.
    • Delivery Day: Around 8:30 AM, customers receive a text.
    • 30-60 minutes before arrival: Delivery team confirms availability.
    • Flexible Scheduling: Customers can arrange or adjust the delivery time directly with the delivery staff when they receive the message.
    • Upon Arrival: Consultation for optimal placement, risk assessments, and light assembly service.
  • Tracking: Exclusive DX Delivery tracking at DX Delivery Tracking.

Product Quality Check Upon Delivery

  • Upon delivery, customers are encouraged to check the quality of the product.
  • Reporting Damages or Defects: If any defects or damages are found, customers should report them to the after-sales team via email at service@cottonfy.co.uk, including pictures of the defected items.

Free Shipping Eligibility

  • Applicable to all orders within the UK, ensuring comprehensive coverage.

Contact Info

Email: service@cottonfy.co.uk
Working Hours: Monday to Friday: 9:30 am - 5:00 pm (UK Time).
Closed on Saturdays, Sundays, and Bank Holidays.
Company Address: 50 Chelsea Avenue Radcliffe Manchester M26 3NF, Manchester, M26 3NF, United Kingdom.

UK Showroom

Showroom Address: 22-26 Kay street Manchester m11 2du, United Kingdom

*For your better experience, please make an appointment via Email before arriving.