Shipping policy

This policy applies to orders within the United Kingdom and is designed to provide clear understanding of our shipping policies and procedures. By ordering from Cottonfy UK, you agree to the terms outlined herein.

Order Processing

• Order Processing: 2-3 business days.
  Orders placed after the daily cut-off time of 04:00 GMT will be processed on the next business day.

Order Delivery

• In-Stock Items: 3-7 business days.
  
  For in-stock orders, we will contact you via email to schedule a delivery appointment after receiving your order. Delivery typically occurs within 3-7 business days once you confirm the shipment by email. If no appointment is needed, please note this on your order for immediate dispatch to avoid any delays.

 

• Pre-Order Items: 4-8 weeks.
  
  Our sofas are meticulously handcrafted by skilled artisans, a process that demands time and attention to detail. As a result, delivery time frames are dependent on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.

 

• If the delivery time is not specified on the product page, the time frame stated in our policy shall prevail; if it is specified, the delivery time shown on the product page shall apply.

 

• Custom Fabric Items: 12-15 weeks.
  
  Custom orders take time as each piece is uniquely crafted. Production and delivery vary by design and materials, so they may take longer. We ensure exceptional comfort, quality, and craftsmanship, making the wait absolutely worthwhile for a truly bespoke experience.

 

• We will update you on your order status every two weeks. Please feel free to contact us anytime to check on its progress.

Delivery Access ＆ Measurement Responsibility

To help ensure a successful delivery, customers are kindly reminded to confirm in advance that the product dimensions are suitable for access into the property, including entrances, doorways, staircases, corridors, and lifts.

If delivery or return is required due to access limitations that were not checked beforehand, the associated return costs will be the responsibility of the customer. For full details, please refer to Return Policy H. Return Shipping Costs.

 

Delivery Delays Before Dispatch

If a delivery delay occurs due to warehouse or logistics reasons before the order has been dispatched, we are happy to offer a cancellation and full refund for non-customised products.

As customised products are made specifically to order, they are non-cancellable and non-refundable once production has begun. We truly appreciate your understanding.

Address Adjustments & Postcode Restrictions

In some cases, delivery addresses may fall within new, adjusted, or restricted postcode areas, which may require address confirmation or modification.

Should this occur, we kindly ask customers to cooperate with our team to help ensure a smooth delivery.
Please note that delays or cancellations resulting from a lack of cooperation may be beyond our control.

DX Logistics – Delivery Communication

For deliveries handled by DX Logistics, the courier may contact the recipient by phone to confirm delivery arrangements.

To avoid missed deliveries, we kindly ask customers to keep their phone available and respond to delivery calls when possible.

Unanswered calls may result in delivery delays, rescheduling fees, or unsuccessful delivery.

DX 2MAN deliveries are made to the building entrance or ground-floor doorstep only.

Please note that we are unable to accommodate requests for delivery to specific rooms, floors, or designated indoor locations.
If you live in an apartment building or a high-rise property, we kindly recommend contacting us before placing your order. We can help check in advance whether doorstep delivery can be arranged, helping to avoid any inconvenience later on.

Shipping Cost

We are pleased to offer free shipping on orders to most cities within the UK.

However, please note that there is an additional delivery surcharge for orders to the following areas:

• Scottish Highlands
• Scottish Offshore Islands
• N.Ireland
• Channel Islands
• Isle Of Wight
• Isle Of Man
• Specific postal code areas: BT, FK, KA (1-26, 29, 30), PA (1-19), PH, AB, IV, KW (1-14), PH (19-40, 49, 50), PO(30-41), etc.

If you're ordering from these areas, kindly contact us prior to placing your order to inquire about the surcharge. Alternatively, we will reach out to you about the additional fee after receiving your order. Thank you for your understanding.

Change of Address

service@cottonfy.co.uk. While we will make every reasonable effort to accommodate the request, we cannot guarantee that the change can be applied once the order is being processed. We appreciate your understanding. 

Cancellations

If you change your mind before you have received your order, we will deduct a certain order processing or re-stocking fee depending on the order situation, please refer to our refund policy.

Delivery Service

To ensure smooth delivery, we’ll choose the best logistics partner for your area.

DX ROOM OF CHOICE

• Phone Number Requirement: Customers eligible for Designated Location Delivery should provide their phone number at checkout to facilitate delivery coordination.
• Appointment service: We offer delivery on specified days (Except Saturdays, Sundays, and Bank Holidays) and we will contact you in advance to book a delivery time when the sofa is ready for delivery.

• Delivery Day Process:
  • Day Before Delivery: Customers receive a text around 6:30 PM with a 2-hour delivery window for the next day.
  • Delivery Day: Around 8:30 AM, customers receive a text.
  • 30-60 minutes before arrival: Delivery team confirms availability.
  • Flexible Scheduling: Customers can arrange or adjust the delivery time directly with the delivery staff when they receive the message.
    
• Tracking: Exclusive DX Delivery tracking at DX Delivery Tracking.

Cottonfy SD ROOM OF CHOICE

• Phone Number Requirement: Customers eligible for 2man SD Delivery should provide their phone number at checkout to facilitate delivery coordination.
• Appointment Service: We offer delivery on specified days (Except Saturdays, Sundays, and Bank Holidays). We will contact you in advance via email to book a delivery time once the sofa is ready for delivery.
• Delivery Day Process:
  • Pre-Delivery Coordination: We will email you in advance to confirm your preferred delivery date and time.
  • Delivery Day: On the day of delivery, our team will contact you via SMS or phone call to confirm final delivery details.
  • Important Notice: If a specific delivery date has been scheduled, please avoid last-minute changes as it may affect the delivery process.
  • Flexible Scheduling: Customers may coordinate directly with the delivery team after receiving the message, but changes on the day are discouraged.
• Tracking: Exclusive 2man SD Delivery tracking at 2man SD Delivery Tracking.

Product Quality Check Upon Delivery

• Upon delivery, customers are encouraged to check the quality of the product.
• Reporting Damages or Defects: If any defects or damages are found, customers should report them to the after-sales team via email at service@cottonfy.co.uk, including pictures of the defected items.

Contact Info

Email: service@cottonfy.co.uk
Working Hours: Monday to Friday: 9:30 am - 5:00 pm (UK Time).
Saturday and Sunday: Closed
Bank Holiday: Closed
Entity ID number: 20211457217

*For your better experience, please make an appointment via Email before arriving.