- Special Opening Offer: To celebrate Cottonfy's launch, we're delighted to offer a £200 discount on deposits and a £500 discount for full payments on orders exceeding £1500. Note: Discounts are not applicable to balance payments.
- Code for Deposit: DEPOSIT 200
- Code for Full-Paid: FULL PAID 500
- Deposit for Customized Products: For each bespoke sofa, a minimum deposit of 30% of the total order value is required. This deposit secures your unique order.
- Order Confirmation and Cancellation Policy: Once you've confirmed your order and paid the deposit, cancellation is not possible. The outstanding balance is due upon arrival of the product at our warehouse.
- Notification for Balance Payment: We will promptly inform you via email when your product reaches our warehouse, at which point the remaining balance should be settled within 7 days.
- Non-Payment Consequences: Failure to complete payment within the 7-day window, or unilateral order cancellation by the customer, will result in the order being voided. In such cases, the deposit is non-refundable.
- Warranty Information: Your purchase includes a 3-year warranty from the delivery date. Any quality-related returns or exchanges will be processed according to our standard policy, unaffected by pre-order terms.
- Expected Delivery Schedule: Estimated delivery is within 60-70 days post-order. Production in Hong Kong takes approximately 15 days, followed by a 45-day transit to our Manchester warehouse. After full payment, delivery within the UK typically occurs within a week.
- Legal Compliance: All our practices adhere to UK consumer law, ensuring your rights and interests are protected.