Modern Light Luxury Leisure Rattan Sofa
- Special Opening Offer: To celebrate Cottonfy's launch, we're delighted to offer a £200 discount on deposits and a £500 discount for full payments on orders exceeding £1500. Note: Discounts are not applicable to balance payments.
- Code for Deposit: DEPOSIT 200
- Code for Full-Paid: FULL PAID 500
- Deposit for Customized Products: For each bespoke sofa, a minimum deposit of 30% of the total order value is required. This deposit secures your unique order.
- Order Confirmation and Cancellation Policy: Once you've confirmed your order and paid the deposit, cancellation is not possible. The outstanding balance is due upon arrival of the product at our warehouse.
- Notification for Balance Payment: We will promptly inform you via email when your product reaches our warehouse, at which point the remaining balance should be settled within 7 days.
- Non-Payment Consequences: Failure to complete payment within the 7-day window, or unilateral order cancellation by the customer, will result in the order being voided. In such cases, the deposit is non-refundable.
- Warranty Information: Your purchase includes a 3-year warranty from the delivery date. Any quality-related returns or exchanges will be processed according to our standard policy, unaffected by pre-order terms.
- Expected Delivery Schedule: Estimated delivery is within 60-70 days post-order. Production in Hong Kong takes approximately 15 days, followed by a 45-day transit to our Manchester warehouse. After full payment, delivery within the UK typically occurs within a week.
- Legal Compliance: All our practices adhere to UK consumer law, ensuring your rights and interests are protected.
Cottonfy UK Shipping Policy
This policy outlines our shipping procedures and is applicable to all orders placed within the United Kingdom.
Processing Time
- Order Processing: 2-3 business days. Orders placed after the daily cut-off time of 04:00 GMT will be processed the following business day.
Delivery Timeline and Process
- In-Stock Items: 3-7 days.
- Preorder Items: 6-8 weeks.
Designated Location Delivery Upgrade for Orders Over £1000
- Phone Number Requirement: Customers eligible for Designated Location Delivery should provide their phone number at checkout to facilitate delivery coordination.
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Features:
- Doorstep or Room of Choice Delivery: Delivering to your doorstep or any room of your choice.
- Light Assembly of Furniture Items: Handling light assembly, such as attaching legs.
- Connect New/Disconnect Old Appliances: Managing the connection and disconnection of appliances.
- Packaging Disposal: Removal and disposal of all packaging materials.
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Delivery Day Process:
- Day Before Delivery: Customers receive a text around 6:30 PM with a 2-hour delivery window for the next day.
- Delivery Day: Around 8:30 AM, customers receive a text.
- 30-60 minutes before arrival: Delivery team confirms availability.
- Flexible Scheduling: Customers can arrange or adjust the delivery time directly with the delivery staff when they receive the message.
- Upon Arrival: Consultation for optimal placement, risk assessments, and light assembly service.
- Tracking: Exclusive DX Delivery tracking at DX Delivery Tracking.
Product Quality Check Upon Delivery
- Upon delivery, customers are encouraged to check the quality of the product.
- Reporting Damages or Defects: If any defects or damages are found, customers should report them to the after-sales team via email at service@cottonfy.co.uk, including pictures of the defected items.
Free Shipping Eligibility
- Applicable to all orders within the UK, ensuring comprehensive coverage.
Contact Info
Email: service@cottonfy.co.uk
Working Hours: Monday to Friday: 9:30 am - 5:00 pm (UK Time).
Closed on Saturdays, Sundays, and Bank Holidays.
Company Address: 50 Chelsea Avenue Radcliffe Manchester M26 3NF, Manchester, M26 3NF, United Kingdom.
UK Showroom
Showroom Address: 22-26 Kay street Manchester m11 2du, United Kingdom
*For your better experience, please make an appointment via Email before arriving.
From Pre-Sales to After-Sales, We've Got You Covered!
Explore our showroom to experience our top products firsthand. Our transparent shipping process keeps you informed via email every step of the way, ensuring peace of mind. Enjoy DX-2man white glove delivery with doorstep. Plus, our online installation guidelines ensure a quick and easy 10-minute setup.
What Do We Do When We Receive Your Order?
After receiving your order for the pre-sale sofa, our team immediately begins processing and closely monitors each step. We will keep you updated on the progress of your sofa. Once it arrives at our UK warehouse, we will quickly schedule a dispatch appointment with you to ensure timely delivery.