After-Sales Service Guide

Your satisfaction matters to us.
This After-Sales Guide explains how to submit unboxing videos and service requests, so we can provide you with smooth, reliable support whenever you need it.

Process time: We usually respond within 24 hours (Mon-Fri).

How to Film Your Unboxing Video

[Video Instructions] After signing for and receiving your delivery, please record a continuous video of the unboxing process. If any after-sales issues arise, please send your unboxing video via email to service@cottonfy.co.uk, and upload any relevant information and photos using the submission form at the bottom of this page.

Check the Box

Before opening, please check that the parcel is intact. Tip: If you spot any visible damage or tears, film them immediately.

Start the Unboxing

Keep filming as you break the seal and unpack. Crucial: Ensure the product and box stay in the frame without any cuts or edits.

Panoramic to Close-up

Spread out the product and all accessories to confirm the set is complete. If applicable, power the device on to show it works.

The 5-Second Rule

Spot a scratch or a mark? Hold a steady, clear close-up for 5 seconds. This helps our team verify and resolve issues instantly.

Warranty Policy

Returns & Exchanges Policy

Additional Return Conditions

1. Generally, only unused, undamaged items in their original packaging are eligible for return.

2. If the original packaging is missing and a return is still requested, a 5% packaging and handling fee will be applied.

3. For full details, please refer to our return policy.

Evidence Reference Guide

Issue Type

Please refer to the guide below for examples of supporting evidence to help us review your request more efficiently.

CONTACT US

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