Our British-made sofas feature reinforced frames designed for a 10-year lifespan under normal use.

Selected ranges offer bespoke sofa fabric and colour customisation. Specifications are confirmed pre-production with final images before dispatch.

Made-to-order sofas require 12-15 weeks including our dual confirmation process (pre-production specs + pre-dispatch photo approval).

UK mainland deliveries typically take 3-7 working days. See our Delivery Policy for Highlands/Islands timelines.

We cover England, Scotland, Wales & Northern Ireland. Remote UK postcodes may require extra transit days.

Immediately:
1. Photograph damaged packaging/products
2. Contact us within 48 hours
3. We arrange free replacements with priority UK delivery

Yes! Get £200 off first orders with our new customer promo for both ready-made and custom sofas.

We provide interest-free payment plans via Klarna (3-36 months). Explore options on our Klarna Guide.

Secure checkout with Visa/Mastercard, PayPal, and bank transfer – all SSL-encrypted transactions.

As per our Refund Policy:

• 14-day returns for non-custom items
• Custom sofa returns only for major defects
• Original packaging required

We cover collection costs for faulty items. Non-defect returns incur customer return fees.

Processed within 5-7 working days after warehouse inspection.

All sofas include a 3-year frame guarantee for structural integrity.

Made-to-order items are exempt unless having manufacturing faults as defined in our Terms.

Certain sofa fabrics are machine-washable. Consult our UK support team for specific cleaning instructions.

Order free fabric swatches online. Select up to 5 swatches per order.

UK-based assistance:

Mon-Fri: 9:30am - 5:00pm GMT

Closed weekends & Bank Holidays