Shipping Policy-2

Cottonfy UK Shipping Policy

This policy outlines our shipping procedures and is applicable to all orders placed within the United Kingdom.

Processing Time

  • Order Processing: 2-3 business days. Orders placed after the daily cut-off time of 04:00 GMT will be processed the following business day.

Delivery Timeline and Process

  • In-Stock Items: 3-7 days.
  • Preorder Items: 8-12 weeks.
Our sofas are meticulously handcrafted by skilled artisans, a process that demands time and attention to detail. As a result, delivery time frames are dependent on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.

Please feel free to contact us to check on the status of your order at anytime.

Free shipping to most areas in the UK.

Dispatch dates:

Please be aware that dispatch dates are an estimate and not the exact wait time, so please be ready for delays.

Delivery Service

  • Phone Number Requirement: Customers eligible for Designated Location Delivery should provide their phone number at checkout to facilitate delivery coordination.
  • Appointment service: We offer delivery on specified days (Except Saturdays, Sundays, and Bank Holidays) and we will contact you in advance to book a delivery time when the sofa is ready for delivery.
  • Delivery Day Process:
    • Day Before Delivery: Customers receive a text around 6:30 PM with a 2-hour delivery window for the next day.
    • Delivery Day: Around 8:30 AM, customers receive a text.
    • 30-60 minutes before arrival: Delivery team confirms availability.
    • Flexible Scheduling: Customers can arrange or adjust the delivery time directly with the delivery staff when they receive the message.
  • Tracking: Exclusive DX Delivery tracking at DX Delivery Tracking.

Product Quality Check Upon Delivery

  • Upon delivery, customers are encouraged to check the quality of the product.
  • Reporting Damages or Defects: If any defects or damages are found, customers should report them to the after-sales team via email at service@cottonfy.co.uk, including pictures of the defected items.

Free Shipping Eligibility

  • Applicable to all orders within the UK, ensuring comprehensive coverage.

Contact Info

Email: service@cottonfy.co.uk
Working Hours: Monday to Friday: 9:30 am - 5:00 pm (UK Time).
Closed on Saturdays, Sundays, and Bank Holidays.
Entity ID number: 20211457217

*For your better experience, please make an appointment via Email before arriving.