Sample Fabric Colour Swatches Payment

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Description

If you'd like to customise your sofa with different colours and feel the fabrics firsthand, please purchase via this link and get in touch with us. Once payment is confirmed, we will promptly arrange the delivery.
Email: service@cottonfy.co.uk

Order Options Information

To meet different timing needs, we offer both In Stock and Pre-Order options.

✅Why Choose Pre-Order?

Save £100 – Enjoy a lower price compared to in-stock items.
Personalised Choices – Select your preferred fabrics and colours.
Plan with Confidence – Get clear delivery dates to prepare your space in advance.

🚀 Why Choose In-Stock?

Fast Delivery – Get your sofa quickly with no waiting time.
Hassle-Free – No need to wait for production—your order is ready to ship.

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Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. T&Cs apply.

What Do We Do When We Receive Your Order?

When you place an order, whether pre-order or custom or in stock, we follow a detailed process. From communication to delivery, each step is tracked. We will check the order notes everyday. If we find that there is no message note on the order, we will contact the customer by sending an email on the next day and make an appointment for the delivery of the relevant order.Please check your email and reply us within 24 hours, we will wait for your confirmation reply before arranging shipment.

From Pre-Sales to After-Sales

Explore our showroom to experience our top products firsthand. Our transparent shipping process keeps you informed via email every step of the way, ensuring peace of mind. Enjoy DX-2man delivery with doorstep. Plus, our online installation guidelines ensure a quick and easy 10-minute setup.

What Do We Do When We Receive Your Order?

From Pre-Sales to After-Sales

Still haven’t received it. apparently cottony chased up the package and I’ve still not received anything.

Dear Iardena Domingues,

We’re very sorry to hear that you still haven’t received your order. We have already contacted the courier to investigate the delay and are currently waiting for their update. Please rest assured that once we receive a response, we will get back to you immediately and work on a solution for you.

Thank you for your patience and understanding.

Best Regards,
Cottonfy

Did not artive

Unfortunately my swatch never arrived…put blame off ordering a 3 seater, one seater and stool as I did not trust company could deliver to me in UK.

Dear Sam Thomas,

We’re very sorry to hear that your fabric swatch hasn’t arrived. It was dispatched from our UK warehouse, and we are currently investigating this with the courier. As the swatch is such a small item, it’s possible that it was lost or delayed during transit, but we’ll update you as soon as we receive any feedback.

Please rest assured that all of our in-stock sofas are delivered directly from our UK warehouse, so there won’t be an issue with delivery within the UK. For made-to-order sofas, the lead time is approximately 12–15 weeks.

Thank you for bringing this to our attention, and we truly hope to have the opportunity to serve you.

Best Regards,
Cottonfy